Repair or scheduled maintenance

After receiving your request for repair, Detelogy customer service staff will respond within 4 hours. Then our maintenance engineers will arrive at the site in appointed time and manage to settle the problems within 24 hours (Irresistible accidents such as natural disasters are excluded).

In case of special problems, if the equipment failure cannot be solved in time, the spare equipment will be provided to you free of charge until the problem is solved. 

Detelogy's after-sales service department has experienced maintenance personnel who can provide you with regular returned maintenance services.

Service mode: door-to-door appointment;

Service contents: periodic maintenance and repair, system operation status detection as well as application problems, etc.

• In-warranty maintenance: free on-site maintenance without any service charge including transportation and accommodation fees;

• Out-of-warranty maintenance: a reasonable cost will be charged and 20% discount for necessary parts;

• Guarantee the supply of spare parts and consumables for the equipment during its service life (usually 10 years);

• Ensure that you can purchase the necessary spare parts of the equipment within 10 days during its service life;

• Each latest version of the software update will be free for you, if the technical conditions of the equipment you purchased are allowed.